TSI Voice & Data have had operational processes and procedures in place for a number of years, and in 2010 TSI are implementing ITIL Best Practices.

ITIL (the IT Information Library) is the global de-facto standard in IT Service Management.  It provides a common sense approach to Service Management working practices focused on the delivery of exceptional IT Services to business Customers.

ITIL is the only consistent and comprehensive public domain framework and documentation relating to IT Service Management best practice.

TSI are pleased to announce that we have engaged Whitmore Solutions Ltd, who are market leading specialists in the design, implementation and ongoing support of ITIL Best Practices.  They are also assisting us with process maturity assessment and engineering.